Here to help you on your journey.
Schedule an appointment.
Are you ready to flourish from the inside out? Get in touch with us to discuss scheduling an individual, couples or family counseling appointment. Coaching is available for international or those outside of TX.
Transform Your Life with Florecer Behavioral Health
Individual Counseling/Coaching
Individual Counseling/Coaching
Individual Counseling/Coaching
Individual counseling is tailored to to work on individual goals related to understanding individual emotions, symptoms, behaviors, and diagnoses. Individual therapy can also help in working on the relationship with self, attachment, parts work. relationships, processing childhood/family experiences, grief, trauma (childhood, sexual, familial, relationship/DV).
Couples Counseling/Coaching
Individual Counseling/Coaching
Individual Counseling/Coaching
Couples counseling services are designed to identify relationship goals, cycles of engagement, emotional attunement, help you and your partner improve communication, work through conflicts, and strengthen your relationship.
Family Counseling/Coaching
Family Counseling/Coaching
Family Counseling/Coaching
Family counseling services are designed to identify family unit goals, cycles of relationship engagement, and systemic mechanisms.
It is designed to reduces distress and conflict, improve communication and behaviors to help members work together.
ESA Letters
Family Counseling/Coaching
Family Counseling/Coaching
An ESA letter states that you have a mental health condition which qualifies for an Emotional Support Animal. It often explains that the animal is necessary for you to live a full lifestyle and specifically helps with symptoms caused by a diagnosed condition. It can be used for housing to cover fees or for travel purposes.
Florecer Behavioral Health - Services Offered
Services
- We offer individual counseling, couples counseling, and family therapy services.
- Our individual and couples coaching is available for international clients and those outside of Texas.
- Additionally, we provide emotional support animal (ESA) letters for established and new clients.
- Explore our self-paced courses to enhance your personal growth.
Populations that we serve:
We offer services for individuals, couples and families. ESA support letters are also available.
Free 10-15 minute consultations are available upon request.
Problem/ Areas of Concern that we treat:
- Anxiety,
- Depression
- Trauma or abuse survivors,
- Navigating life transitions
- Anger management
- Body image disorders
- College mental health concerns
- PTSD,
- Women's health issues
- Chronic health issues,
- Self-esteem struggles
- SI and self-harming behaviors
- Grief
- Stress management
- Dating and Relationships
- Couples counseling
- Diagnostic evaluations are available for various mental health disorders, including major depressive disorder, generalized anxiety disorder, and post-traumatic stress disorder.
Florecer Behavioral Health - Servicios Ofrecidos
Servicios
- Ofrecemos servicios de consejería individual, de pareja y terapia familiar.
- Nuestro coaching individual y de pareja está disponible para clientes internacionales y fuera del estado de Texas.
- Además, proporcionamos cartas para animales de apoyo emocional (ESA) para clientes nuevos y actuales.
- Exploré nuestros cursos en linea para potenciar su crecimiento personal
Poblaciones a las que servimos:
Ofrecemos servicios para individuos, parejas y familias. También contamos con cartas de apoyo para animales de apoyo emocional (ESA).
Consultas gratuitas de 10 a 15 minutos disponibles a petición."
Áreas de Especialidad y Motivos de Consulta:
- Ansiedad
- Depresión
- Sobrevivientes de trauma o abuso
- Navegación de transiciones de vida
- Manejo de la ira/enojo
- Trastornos de la imagen corporal
- Salud mental para estudiantes universitarios
- Trastorno de Estrés Postraumático (PTSD)
- Salud de la mujer
- Problemas de salud crónica
- Dificultades de autoestima
- Ideación suicida y conducta de autolesión
- Duelo
- Manejo del estrés
- Apoyo con relaciones sociales
- Consejería de pareja
- Evaluaciones diagnósticas: Disponibles para diversos trastornos de salud mental, incluyendo el trastorno depresivo mayor, trastorno de ansiedad generalizada y trastorno de estrés postraumático.
Health Insurance Coverage - Cobertura de Seguro Medico
FBH uses a third=party service to verify insurance coverage. Please note that clients must verfiy their insruance for mental health coverage prior to engaging in services.
FBH utiliza un servicio de terceros para verificar la cobertura de su seguro. Tenga en cuenta que los clientes deben verificar su cobertura de salud mental antes de iniciar los servicios.
Paola currently accepts the following insurances:
Paola acepta actualmente los siguientes seguros médicos:
- Quest Behavioral Health
- Blue Cross Blue Shield
- Oscar (Optum)
- United Healthcare (Optum)
- UnitedHealthcare/Optum - Medicare
- EAP:UnitedHealthcare/Optum
- Carelon Behavioral Health
- Oxford (Optum)
- Cigna
- EAP Cigna
- Aetna
- Aetna - Medicare
- Amerihealth Administrators
- EAP:Amazon Benefits
- Humana - Medicare
Mackenzie currently accepts Aetna!
Private Pay and Sliding Scale Options for Paola
These payment options are offered to increase accessibility for potential clients that do not have insurance:
Private Pay Rates:
- Individual, 60 min sessions - $140
- Couples or Family 60 min session - $160
Private Pay Session Packages offered at a discount:
- 4 Individual Sessions - $400
- 4 Couples or Family Session - $420
Sliding Scale Rates:
We offer limited spots for individual counseling, couples counseling, and family therapy services at a sliding scale rate.
- Individual, 60 min Session - $65-$105
- Couples or Family 60 min session - $85-$125
Sliding Scale Intake Process:
A Sliding Scale Fee Form will be sent electronically to your email to complete to determine your Sliding scale Fee.
Opciones de pago privado y escala móvil con Paola
Estas opciones de pago se ofrecen para aumentar la accesibilidad de clientes potenciales que no cuentan con seguro médico:
Tarifas de Pago Privado:
- Sesiones individuales (60 min) – $140
- Sesiones de pareja o familiares (60 min) – $160
Paquetes de Sesiones de Pago Privado (con descuento):
- 4 Sesiones individuales – $400
- 4 Sesiones de pareja o familiares – $420
Tarifas de Escala Móvil: Ofrecemos cupos limitados para los servicios de consejería individual, de pareja y terapia familiar bajo una tarifa de escala móvil.
- Sesión individual (60 min) – $65 - $105
- Sesión de pareja o familiar (60 min) – $85 - $125
Proceso de admision para Escala Móvil: Se le enviará un formulario de tarifa de escala móvil por correo electrónico. Debe completarlo para poder determinar la tarifa que le corresponde según su situación economica.
ESA Letter Services
What is an ESA Letter?
An ESA letter serves as documentation indicating that you have a mental health condition that qualifies for an emotional support animal. This letter often details how the animal is essential for you to maintain a full lifestyle and specifically alleviates symptoms associated with a diagnosed condition. Such letters can also be beneficial for individuals seeking couples counseling or individual counseling, as they highlight the importance of emotional support in managing mental health.
Purposes of Letter:
Housing - property owners are required to make 'reasonable' accommodations for tenants with physical or mental health disabilities. Fees may be waived, so it's important to check your property management or leasing agreement for specifics.
Travel - under the Air Carrier Access Act, emotional support animal letters allow ESAs to fly in the cabin of an airplane for free without restrictions.
ESA Designation - having this designation can provide access to public spaces where pets are not allowed, although it's crucial to remember that ESAs do not have guaranteed public access.
Regarding travel, it is important to note that since 2021, many U.S. airlines have updated their policies and are no longer legally required to accept ESAs in the cabin for free (they are now typically treated as standard pets unless they are trained service dogs). To ensure clarity and avoid confusion, we highly recommend verifying your specific airline's current policies prior to travel.
Costs:
ESA's can be covered by insurance for ONLY established clients.
If you are NOT AN ESTABLISHED client:
Each individual ESA letter will be $75.00.
I will not process payment until a thorough intake and evaluation has been completed.
PLEASE NOTE: ESA is not a Service Animal. Service animals (like guide dogs) are trained to perform specific tasks, whereas ESAs provide support through their presence and companionship.
Servicios de ESA (animales de apoyo emocional)
¿Qué es una carta ESA?
Una carta ESA sirve como documentación que indica que usted tiene una condición de salud mental que califica para un animal de apoyo emocional. Esta carta suele detallar cómo el animal es esencial para que usted mantenga un estilo de vida pleno y cómo alivia específicamente los síntomas asociados con una condición diagnosticada. Dichas cartas también pueden ser beneficiosas para personas que buscan consejería individual o de pareja, ya que resaltan la importancia del apoyo emocional en el manejo de la salud mental.
Propósitos de la carta:
- Vivienda: Los propietarios están obligados a realizar adaptaciones "razonables" para inquilinos con discapacidades físicas o mentales. Es posible que se exoneren los cargos por mascotas, por lo que es importante consultar su contrato de arrendamiento o con la administración de la propiedad para conocer los detalles específicos.
- Viajes: Bajo la Ley de Acceso a Transportistas Aéreos (Air Carrier Access Act), las cartas de animales de apoyo emocional permiten que los ESA vuelen en la cabina de un avión de forma gratuita y sin restricciones. (Nota: Se recomienda verificar con cada aerolínea, ya que las políticas individuales pueden variar).
- Designación ESA: Tener esta designación puede facilitar el acceso a espacios públicos donde no se permiten mascotas; sin embargo, es crucial recordar que los ESA no tienen garantizado el acceso público universal (a diferencia de los animales de servicio).
Para Viajes es importante mencionar que desde 2021, muchas aerolíneas estadounidenses han actualizado sus políticas y ya no están obligadas legalmente a aceptar ESAs gratis en cabina (ahora suelen tratarlos como mascotas normales, a menos que sean perros de servicio entrenados). Se recomienda verificar las políticas actuales de su aerolínea antes de viajar.
Costs:
Las cartas para animales de apoyo emocional (ESA) pueden ser cubiertas por el seguro médico ÚNICAMENTE para clientes actuales.
Si NO ES UN CLIENTE ACTUAL: Cada carta individual de ESA tendrá un costo de $75.00.
No procesaré el pago hasta que se haya completado una entrevista inicial y una evaluación exhaustiva.
Un animal de apoyo emocional (ESA) no es lo mismo que un Animal de Servicio. Los animales de servicio (como los perros guía) están entrenados para realizar tareas específicas, mientras que los ESA brindan apoyo a través de su presencia y compañía.
Coaching for Out-of-State (TX) & International Clients
Coaching as a therapist
While my clinical therapy is limited to Texas residents, I offer Holistic Life & Mindset Coaching to clients nationwide and internationally.
How Coaching Works:
Coaching is a proactive, goal-oriented partnership. While therapy focuses on healing and clinical diagnosis, coaching focuses on future growth and self-actualization. I will also most likely be more direct with you!
Who it’s for: Individuals seeking to break through "stuck" patterns, navigate life transitions, or align their daily habits with their values.
- The Focus: Goal setting, mindset shifts, and cultural identity work.
- Accessibility: All sessions are conducted via a secure video platform, making professional growth accessible wherever you are in the world.
The Advantage: Why a Therapist-Coach?
Transitioning from therapy to coaching means I bring a high level of professional expertise to our sessions. My skills as a therapist translate into a more effective coaching experience through:
- Expert Pattern Recognition
- Behavioral Science: I use proven psychological principles to help you create lasting habit changes.
- Cultural Depth: My specialized experience with BIPOC and first-gen perspectives ensures your coaching is culturally nuanced.
- Ethical Integrity: You receive the safety and boundary-setting of a licensed professional.
Individual/Couples/Family Coaching Rates
- Individual Mindset Coaching - 50 mins - $140.00 USD - Personal growth, habit shifting, and identity work.
- Couples/Relational Coaching - 60 mins - $160.00 USD - Communication tools, pre-marital alignment, or life-stage transitions.
- Family/Systemic Coaching - 75 mins $160.00 USD - Intergenerational dynamics, boundary setting, and family vision.
*Sliding Scale Rates available upon request
Coaching para Clientes Fuera del Estado e Internacional
Coaching como Terapeuta
Aunque mis servicios de terapia clínica están limitados a residentes de Texas, ofrezco Coaching Holístico de Vida y Mentalidad para clientes a nivel nacional e internacional.
Cómo funciona el Coaching: El coaching es una alianza proactiva y orientada a objetivos. Mientras que la terapia se enfoca en la sanación y el diagnóstico clínico, el coaching se centra en el crecimiento futuro y la autorrealización. ¡Además, lo más probable es que sea más directa contigo!
- Para quién es: Personas que buscan romper patrones donde se sienten "estancadas", navegar transiciones de vida o alinear sus hábitos diarios con sus valores.
- El enfoque: Establecimiento de metas, cambios de mentalidad y trabajo de identidad cultural.
- Accesibilidad: Todas las sesiones se realizan a través de una plataforma de video segura, haciendo que el crecimiento profesional sea accesible desde cualquier parte del mundo.
La ventaja: ¿Por qué elegir a una Terapeuta-Coach?
Al pasar de la terapia al coaching, aporto un alto nivel de experiencia profesional a nuestras sesiones. Mis habilidades como terapeuta se traducen en una experiencia de coaching más efectiva a través de:
- Reconocimiento experto de patrones: Identifico ciclos limitantes con mayor rapidez.
- Ciencia del comportamiento: Utilizo principios psicológicos comprobados para ayudarte a crear cambios de hábitos duraderos.
- Profundidad cultural: Mi experiencia especializada con perspectivas BIPOC y de primera generación garantiza que tu coaching sea culturalmente sensible.
- Integridad ética: Recibes la seguridad y el establecimiento de límites propios de una profesional con licencia.
Tarifas de Coaching (Individual / Parejas / Familiar)
- Coaching de Mentalidad Individual – 50 min – $140.00 USD- Crecimiento personal, cambio de hábitos y trabajo de identidad.
- Coaching Relacional / de Pareja – 60 min – $160.00 USD - Herramientas de comunicación, alineación prematrimonial o transiciones de etapas de vida.
- Coaching Sistémico / Familiar – 75 min – $160.00 USD - Dinámicas intergeneracionales, establecimiento de límites y visión familiar.
*Tarifas de escala móvil disponibles a petición.
Frequently Asked Questions
The cost of a counseling session at Florecer Behavioral Health varies based on the type of payment option that you have access to.
Paola accept insurances and sliding scale private pay options.
For Mackenzie's private pay options please click "view services" above^
Sliding Scale for Paola :
I will send you a Sliding Scale Fee Form to complete to determine your Sliding scale Fee. If you'd like to do a package, I can offer a discount. Please let me know you'd like to go with that option and we can discuss payment.
We use and Electrornic Health Record system to process credit/debit/HSA card payments for private pay. I link will be sent to your email for you to input your credit/debit card information.
Insurance:
insurance costs/copays vary based on the kind of medical insurance that you have benefits with.
We use a third party verification system to verify benefits for you.
However, it is your responsibility to reach out to your insurance company to verify if you have mental health benefits. We will not make calls to your insurance to verify for you.
Manual insurance verification MAY TAKE UP TO 1-2 weeks.
Please contact us via our contact form with your inquiry reason and insurance name and card to make sure that we accept the insurance and for verification.
A typical counseling session at Florecer Behavioral Health lasts for 50-60 minutes, although we can accommadate sessions to be longer or shorter depending on the needs and preferences of our clients.
Florecer Behavioral Health can help with a wide range of issues, including anxiety, depression, relationship problems, grief and loss, trauma, and more.
We can provide diagnostic mental health evaluations for Depression, Generalized Anxiety Disorder and PTSD.
We also offer ESA letters (Paola only) for housing and travel purposes.
Under the Texas behavioral Health Executive Council - Texas State Board of Examiners of Marriage and Family Therapists - Texas Administrative Code. All provisionally and fully licensed mental health providers must undergo both levels of undergraduate and graduate-level programs that includes specific course work focused on the field of psychology and counseling.
Graduate level programs require a certain amount of both practicum and internship hours designated in the practice of counseling in order to graduate from a masters level degree program.
Master's level graduate training includes 300-500 hours in direct individual and relational (couples and families).
Postgraduate experience includes 1,500 or more hours of supervised direct counseling practice and 3,000 or more total hours of supervised practice.
Preguntas Frecuentes
El costo de una sesión de consejería en Florecer Behavioral Health varía según la opción de pago a la que tenga acceso.
Paola acepta seguros médicos y opciones de pago privado con escala móvil.
Escala móvil con Paola: Le enviaré un formulario de tarifa de escala móvil a su correo electronico para que lo complete y así determinar su tarifa. Si desea adquirir un paquete de sesiones, puedo ofrecerle un descuento. Por favor, hágamelo saber si desea elegir esa opción y podremos discutir el pago.
Utilizamos un sistema de Registro de Salud Electrónico para procesar pagos con tarjeta de crédito, débito o HSA para pagos privados. Se le enviará un enlace a su correo electrónico para que ingrese la información de su tarjeta.
Seguros Médicos:Los costos y copagos de los seguros varían según el tipo de beneficios que tenga con su seguro médico. Utilizamos un sistema de verificación de terceros para confirmar sus beneficios.
Sin embargo, es su responsabilidad comunicarse con su compañía de seguros para verificar si tiene beneficios de salud mental. Nosotros no realizaremos llamadas a su seguro para verificar esta información por usted.
La verificación manual del seguro PUEDE TARDAR DE 1 A 2 SEMANAS.
Por favor, contáctenos a través de nuestro formulario de contacto indicando el motivo de su consulta, el nombre de su seguro y una foto de su tarjeta para asegurarnos de que aceptamos dicho seguro y proceder con la verificación.
Una sesión de consejería típica en Florecer Behavioral Health dura entre 50 y 60 minutos, aunque podemos adaptar las sesiones para que sean más largas o más cortas según las necesidades y preferencias de nuestros clientes.
Florecer Behavioral Health puede ayudar con una amplia gama de problemas, incluyendo ansiedad, depresión, problemas de pareja, duelo y pérdida, trauma y más.
Podemos proporcionar evaluaciones diagnósticas de salud mental para la depresión, el trastorno de ansiedad generalizada y el trastorno de estrés postraumático.
También ofrecemos cartas para animales de apoyo emocional (ESA), exclusivamente con Paola, para fines de vivienda y viajes.
Bajo el Consejo Ejecutivo de Salud Conductual de Texas (Texas Behavioral Health Executive Council), la Junta Estatal de Examinadores de Terapeutas Matrimoniales y Familiares de Texas y el Código Administrativo de Texas:
Todos los proveedores de salud mental, ya sea con licencia provisional o completa, deben completar programas de grado (licenciatura) y posgrado (maestría/doctorado) que incluyan cursos específicos enfocados en el campo de la psicología y la consejería.
Los programas de posgrado requieren una cantidad determinada de horas de práctica clínica y pasantías dedicadas al ejercicio de la consejería para poder graduarse de un programa de maestría.
- La formación de posgrado a nivel de maestría incluye entre 300 y 500 horas de atención directa individual y relacional (parejas y familias).
- La experiencia de posgrado incluye 1,500 horas o más de práctica de consejería directa supervisada y un total de 3,000 horas o más de práctica supervisada.
Privacy Practices/Notice
What is Personal Health Information?
(Updated 05/2026)
Personal health information is data that can be used to identify a person and details of their healthcare. This may include contact information (e.g., name, address, telephone number, e-mail address), personal characteristics (e.g., age, gender, cultural/ethnic background), and health details (e.g., presenting issues, health history, medical/mental health conditions, treatments being received).
Collection and Use of Personal Health Information:
In order to provide healthcare services, Florecer Behavioral Health will collect some personal health information about you. We may also ask you to complete questionnaires or other self-report tests to enable a better understanding of your health-related function and treatment needs.
The primary purpose of collecting this information is so we may:
- Evaluate your health-related needs;
- Recommend appropriate treatment options; and
- Provide therapy and related healthcare.
Third party payers, when applicable, may request specific information about your healthcare:
- Extended-health benefits insurers, for example, often have your consent for us to release information about session dates, duration and the clinical provider’s information (name, title, registration number); and
- Auto insurers, WSIB, Long-Term Disability insurers and legal representatives may request information related to your health conditions, treatment needs, treatment progress and disability in order to make determinations of your entitlement to funding.
Electronic Communication of Personal Health Information (“E-mail”):
Florecer Behavioral Health offers e-mail communication as a method of contact between yourself and our clinic. We use e-mail to provide appointment confirmations and reminders, and to send invoices for services rendered. We may also use e-mail to communicate with you about appointment bookings and cancellations if we cannot reach you by telephone (or if you request we use e-mail as a primary method of contact).
E-mail is convenient and efficient; however, communicating by e-mail also encompasses risks that should also be considered.
E-mail is not recognized as a secure form of communication. Risks of transmitting your information by e-mail include, but are not limited to, the following:
- The privacy and security of e-mail communication cannot be guaranteed;
- E-mail is easier to falsify than phone, fax or mail. It is also impossible to verify the true identity of the sender, or to ensure that only the recipient can read the e-mail once it has been sent;
- E-mail can introduce viruses into a computer system, and potentially damage or disrupt the computer;
- E-mail can be forwarded, intercepted, circulated, stored, or even changed without the knowledge or permission of the sender or recipient. E-mail senders can easily misaddress an e-mail, resulting in it being sent to unintended and unknown recipients; and
- E-mail creates a permanent record. Even after the sender and recipient have deleted their copies of the e-mail, back-up copies may exist on a computer or in cyberspace.
We will use reasonable means to protect the security and confidentiality of e-mail information sent and received. However, because of the risks outlined above, we cannot guarantee the security and confidentiality of e-mail communication.
Consent to the use of e-mail indicates your agreement with the following conditions:
- E-mails from you containing clinically relevant information may be printed in full and made part of your clinical record. Because these would become part of your clinical record, other individuals authorized to access the clinical record will have access to those e-mails;
- We will make reasonable efforts to read and respond to e-mails promptly. However, we cannot guarantee that any particular e-mail will be read and responded to within any particular period of time. Therefore, e-mail should not be used for emergencies or other time-sensitive matters;
- E-mail communication is not an appropriate substitute for treatment. You are responsible for following up with us to schedule appointments, where warranted; and
- If your e-mail requests a response from us and you have not received a response within a reasonable time period, it is your responsibility to follow up to confirm we did indeed receive your e-mail.
E-mail should not be used to discuss sensitive personal health information, such as that related to mental health, disability or substance use. Therefore, we will not discuss such matters over e-mail.
E-mail communication is voluntary. Please advise us if you do not wish to engage in e-mail communication, and we will remove your e-mail address from our system.
Tele-Services (Virtual and Telephone-based Sessions):
FBH offers virtual and telephone-based sessions for assessment and treatment services. Virtual and telephone-based sessions are also mental health services, and these have the same purpose or intention as treatment sessions (or psychotherapy) that are conducted face-to-face.
Virtual care is offered through a secure and encrypted videoconferencing platform. which meets the State of Texas privacy laws and is HIPAA compliant. Virtual care requires the use of a webcam or smartphone, and a link to the virtual session will be provided by e-mail prior to the session. We highly recommend you test your video/audio settings the day before your session,. In the event of technical problems during your session, a back-up plan (e.g., a phone number where you can be reached) will be used to restart the session or to reschedule it. Your Clinician may elect to use a different videoconferencing platform; the benefits/risks of that platform will be discussed with you prior to beginning virtual sessions.
Virtual and telephone-based sessions are convenient and may be used when in-person sessions are not possible. Engaging in treatment using virtual care or by telephone encompasses risks that should also be considered. Please note the following rights and risks in using virtual and telephone-based care:
- The laws and professional standards that apply to regular mental health services apply to virtual and telephone-based care.
- There are exceptions to client confidentiality policies that exist for regular therapy; these also apply to virtual and telephone-based services. The exceptions are provided in the “Disclosure of Personal Health Information” section below.
- You have the right to withdraw your consent at any time. It will not affect your right to further treatment.
- Your Clinician has the right, at any time, to determine if virtual and/or telephone-based sessions are not appropriate for your care. Should this be determined, your Clinician will suggest alternative ways to continue your therapy.
- Despite best efforts to ensure high standards of technology, there is always a risk that services could be disrupted or distorted by unforeseen technical problems.
Consent to the use of virtual and telephone-based sessions indicates your agreement with the following conditions:
- Confidentiality still applies for mental health tele-services, and the session will not be recorded by the Clinician or yourself without permission from the other person(s).
- It is important to be in a quiet, private space that is free of distractions during the session.
- It is important to use a secure internet connection rather than public/free Wi-Fi.
- For child/adolescent clients, permission of your parent/legal guardian (and their contact information) is required to engage in tele-sessions.
Use of virtual and telephone-based sessions is voluntary. Please advise us if you no longer wish to engage in tele-services and we will discuss alternate options with you at that time.
Disclosure of Personal Health Information:
In accordance with the laws, professional standards, and ethical codes we follow, the information you share with us remains confidential. This means your information will not be disclosed to anyone without your consent, with the exception of the specific situations outlined below.
Your information may be released without your consent in the following situations:
- Harm to Self / Others
If there is reason to believe that you are in danger of harming yourself or others in ways that may be life-threatening, FBH is ethically obliged to take action to ensure your safety and/or the safety of others. These steps may include contacting your identified emergency contact person, a family member or close other, seeking hospitalization, contacting the police, notifying others at risk, or some combination of these actions to ensure you and/or others are protected. - Abuse / Neglect of a child or elderly person
If there are reasonable grounds to suspect that a child under 18 years of age is, or may be, in need of protection, FBH must, by law, report this information to a children’s aid society. Examples of reportable situations include physical harm/abuse, sexual abuse, emotional harm (e.g., verbal abuse, humiliation, witnessing violence), or a pattern of neglect or failure to protect a child from harm.Additionally, if there are reasonable grounds to suspect that a person 65 or older. is at risk of harm due to improper or incompetent treatment or care, unlawful conduct, abuse or neglect, or possible misuse or misappropriation of the persons money or funding, FBH is required to report this information to TDFPS or TXAPS. - Abuse by a Regulated Health Professional
If there are reasonable grounds to believe that another regulated health professional has sexually harassed or abused a client, The FBH must, by law, report this health professional’s name and information related to the sexual abuse to the appropriate regulatory body. - Legal Consult / Court Order
Our records can be subpoenaed by a court order and FBH may be required to testify and give information obtained during the course of any assessment and treatment sessions. This information would never be provided voluntarily without your direct request or permission without the court order.It is important to note that as registered healthcare professionals, we may also be required to make our files available for audit by TX BHEC, third-party payer agencies (if applicable, e.g., Financial Services Commission of Ontario) or by the government. These audits are confidential, and a record of the audit will be inserted into your client file.
Access to Your Personal Health Information & Requests for Correction:
With a few exceptions, you have the right to access or amend your personal health information. This means that you may request to read clinical notes in your file, ask for corrections to be made to factual information, and for a copy of your health information.
In these cases, your clinician will review the clinical notes with you and can help you understand any information that is not clear (e.g., short-forms, technical terms, etc.). Copies of your file will take time to provide due to the busy nature of our clinic – we will provide an estimate of the timeframe and cost when your request is made.
If we cannot give you access, we will advise you in writing within 30 days if possible, and will outline the reason, as best we can, as to why we cannot give you access.
Storage and Destruction of Personal Health Information:
A record containing your personal health information and information about your therapy sessions and other materially relevant interactions are maintained in a secured place while you are engaged in FBH’s services.
We are required to retain your personal health information for a period of 7 years after our last contact with you (for adults) or 10 years after you turn 18 years of age (for children), whichever is later. Any personal health information that is stored electronically is protected by appropriate security measures (e.g., PHIPA-compliant software that includes bank-level encryption). After 7 years, your personal information is destroyed in a secure manner that protects your privacy.
Your Clinician maintains responsibility for your client file. If your Clinician leaves FBH, your file will stay with them and a copy will be retained by FBH.
Questions and Complaints:
If you have any questions about our privacy practices and procedures, we encourage you to contact us.
For formal complaints to the Texas Behavioral Health Counucil please use this link: https://bhec.texas.gov/how-to-file-a-complaint/
Aviso de Prácticas de Privacidad
¿Qué es la Información de Salud Personal?
(Actualizado 05/2026)
Este es un documento extenso e importante para el cumplimiento legal y la confianza de tus clientes. Aquí tienes la traducción profesional al español, adaptada para mantener la precisión clínica y legal requerida en el estado de Texas.
Aviso de Prácticas de Privacidad
La información de salud personal se refiere a los datos que pueden utilizarse para identificar a una persona y los detalles de su atención médica. Esto puede incluir información de contacto (p. ej., nombre, dirección, número de teléfono, correo electrónico), características personales (p. ej., edad, género, origen cultural/étnico) y detalles de salud (p. ej., motivos de consulta, historial de salud, condiciones médicas/mentales, tratamientos recibidos).
Recopilación y uso de información de salud personal
Para proporcionar servicios de atención médica, Florecer Behavioral Health recopilará información de salud personal sobre usted. También podemos pedirle que complete cuestionarios u otras pruebas de autoinforme para comprender mejor su funcionamiento relacionado con la salud y sus necesidades de tratamiento. El propósito principal de recopilar esta información es poder:
- Evaluar sus necesidades relacionadas con la salud;
- Recomendar opciones de tratamiento adecuadas; y
- Proporcionar terapia y atención médica relacionada.
Terceros pagadores, cuando sea aplicable, pueden solicitar información específica sobre su atención médica:
- Aseguradoras de beneficios de salud extendidos: Por ejemplo, suelen tener su consentimiento para que divulguemos información sobre fechas de sesiones, duración e información del proveedor clínico (nombre, título, número de registro).
- Aseguradoras de automóviles, discapacidad a largo plazo y representantes legales: Pueden solicitar información relacionada con sus condiciones de salud, necesidades de tratamiento, progreso y discapacidad para determinar su derecho a financiamiento.
Comunicación electrónica de información de salud personal ("Correo electrónico")
Florecer Behavioral Health ofrece la comunicación por correo electrónico como método de contacto. Lo utilizamos para confirmaciones y recordatorios de citas, y para enviar facturas. También podemos usarlo para cancelaciones si no podemos comunicarnos por teléfono.
El correo electrónico es conveniente, pero conlleva riesgos que deben considerarse. No se reconoce como una forma de comunicación segura. Los riesgos incluyen:
- La privacidad y seguridad no pueden garantizarse.
- Es más fácil de falsificar que el teléfono o el correo postal; es imposible verificar la identidad real del remitente.
- Puede introducir virus en un sistema informático.
- Puede ser interceptado, reenviado o cambiado sin permiso.
- Crea un registro permanente que puede existir en copias de seguridad incluso después de ser eliminado.
Condiciones del uso de correo electrónico:
- Los correos con información clínica relevante pueden imprimirse e integrarse a su expediente clínico.
- Hacemos esfuerzos razonables para responder pronto, pero no debe usarse para emergencias o asuntos urgentes.
- No es un sustituto del tratamiento.
- No debe usarse para discutir información sensible relacionada con la salud mental, discapacidad o uso de sustancias. No discutiremos tales asuntos por este medio.
Teleservicios (Sesiones virtuales y telefónicas)
Ofrecemos sesiones virtuales y telefónicas que tienen el mismo propósito que la psicoterapia presencial. La atención virtual se ofrece a través de una plataforma de videoconferencia segura y cifrada que cumple con las leyes de privacidad del Estado de Texas y con HIPAA.
Derechos y riesgos:
- Se aplican las mismas leyes y estándares profesionales que en la terapia presencial.
- Existen excepciones a la confidencialidad (detalladas más adelante).
- Usted tiene derecho a retirar su consentimiento en cualquier momento.
- Su clínico tiene el derecho de determinar si la tele-terapia no es apropiada para su caso y sugerir alternativas.
- Condiciones: Debe estar en un espacio privado, libre de distracciones y utilizar una conexión a internet segura (evite Wi-Fi público). No se permiten grabaciones sin consentimiento mutuo.
Divulgación de información de salud personal
La información que comparta con nosotros es confidencial. No se divulgará a nadie sin su consentimiento, con excepción de las siguientes situaciones legales:
- Daño a sí mismo o a otros: Si creemos que usted está en peligro de hacerse daño a sí mismo o a otros de forma que ponga en peligro la vida, estamos obligados éticamente a intervenir (contactar a su contacto de emergencia, policía o buscar hospitalización).
- Abuso o negligencia de un menor o persona mayor: Por ley, debemos reportar cualquier sospecha de abuso físico, sexual, emocional o negligencia de un menor de 18 años a las sociedades de ayuda infantil. Asimismo, si una persona de 65 años o más está en riesgo por maltrato, negligencia o explotación financiera, debemos reportarlo a TDFPS o TXAPS.
- Abuso por parte de un profesional de la salud regulado: Si hay motivos para creer que otro profesional de la salud ha acosado o abusado sexualmente de un cliente, debemos reportarlo al organismo regulador correspondiente.
- Consulta legal / Orden judicial: Nuestros registros pueden ser citados por una orden judicial. Nunca proporcionaremos información voluntariamente sin su permiso, a menos que exista dicha orden. Nuestros archivos también pueden estar sujetos a auditorías confidenciales por parte de TX BHEC o agencias gubernamentales.
Acceso a su información y solicitudes de corrección
Usted tiene derecho a solicitar la lectura de las notas clínicas de su expediente, pedir correcciones de información objetiva y obtener una copia de su información de salud. Las copias pueden tener un costo y tiempo de procesamiento asociados. Si no podemos otorgar el acceso, se le notificará por escrito en un plazo de 30 días explicando el motivo.
Almacenamiento y destrucción de información
Estamos obligados a conservar su información de salud personal por un periodo de 7 años después de nuestro último contacto (para adultos) o 10 años después de que cumpla 18 años (para niños). Después de este tiempo, la información se destruye de manera segura.
Preguntas y quejas
Si tiene alguna pregunta sobre nuestras prácticas de privacidad, le recomendamos que se ponga en contacto con nosotros. Para quejas formales ante el Consejo de Salud Conductual de Texas (Texas Behavioral Health Council), utilice este enlace: https://bhec.texas.gov/how-to-file-a-complaint/